Security on the platform is as much important as the variety of trading features. We give special attention to services aimed at protecting the clients’ accounts and funds. In this section you can change password, view the login history and active sessions, and enable two-factor authentication.
Changing a password
In order to change the password, click on the “Profile” button in the left menu of the trading interface and select the “Security section. Then continue by clicking “change password”.
Enter the old password and then the new password twice to confirm the password change.
If you forgot the password, use password recovery option available on the login page.
Enter your email address and confirm a captcha to proceed.
You will receive a password reset link to your email address within a few moments.
Please follow the reset link and then check the inbox once again. You will receive another email with a new generated password.
If you want to setup your custom password, please follow the instructions mentioned in the Security Changing a password.
Attention: In the case if you don’t receive the password reset email, contact the Support service at firstname.lastname@example.org.
Enabling two-factor authentication
To enable two-factor authentication, go to the “Security” section of your Profile.
In the “Security” section, take a look at the Two-factor authentication (2FA) column, where you can protect your account in one of the following ways: via the Google Authenticator app or via text message (SMS).
We recommend using Google Authenticator – its considered to be one of the most reliable methods of protection. To activate this method, click on the “Google” button. A new window will open, you will see links to download the app for your Android or iOS device. When the application is downloaded open it, click on the “+” button and enter the key that you see in the opened window on our website, or scan the QR code.
Click on the “SMS” button to verify and attach your phone for SMS authentication.
Do not forget to specify how the system should work – when logging in, when withdrawing funds, or in both cases.
Troubleshooting two-factor authentication
If you wish to change the device for the 2FA, please follow this simple guide: https://support.google.com/accounts/troubleshooter/4430955?hl=en
If you do not receive SMS codes, please allow a 15 minutes pause and request a code again. If the SMS will not arrive – contact our support desk for further instructions.
To track the login history, go to the “Security” section of your Profile.
Here you can find the full login history with such information as date, IP address, device and operating system, browser, country, and city.
To track all active sessions, go to the “Security” section of your Profile.
Here you can find all active sessions with such information as the last activity, IP address, device and operating system, browser, country, and city. “Terminate all sessions” button will force log out your account from all other devices.